DBOS' Complaint Management Policy ("CMP") is developed to meet the requirement on corporate governance that has been set forth by Bank Negara Malaysia and this policy serves as a key instrument to emplace the principles prescribed in the Whistleblower Protection Act 2010 to combat corruption and other wrongdoings by encouraging and facilitating disclosures of improper conduct on DBOS.

All DBOS' Representatives are under an obligation to immediately report on any suspected, alleged and/or occurred incident involving any Improper Conduct as defined by CMP. Member of the public who has knowledge or is aware of any Improper Conduct (any conduct if proved, constitutes a disciplinary offence or a criminal offence) committed or about to be committed by DBOS' employees or agents working with DBOS is encouraged to make a report/ disclosure via a dedicated reporting channel as stated in CMP.

Any parties reporting a suspected, alleged and/or occurred incident involving any Improper Conduct will be accorded the safeguards made available under CMP subject to meeting the criteria stipulated in the CMP.

In general, the reporting party shall be protected from adverse actions to the best efforts of DBOS subject to the report being made in good faith and that the reporting party is not a party to be suspected, alleged and/or occurred Improper Conduct.

DBOS will ensure that no one suffers any detrimental treatment as a result of refusing to accept or offer a bribe or other corrupt activities or because they reported a concern relating to potential act(s) of bribery or corruption.

All disclosures shall be treated in the strictest confidence. To access the dedicated reporting channel, please submit through the DBOS' Complaint Form below:

Complaint Form

Please download and complete this form:  Complaint Form

Once completed, you may submit the completed form through the following channels: